Terms of Service

Overview
These Terms of Service govern your use of the LUOMOHOME website and any related services (the “Service”). References to “we,” “us,” or “our” mean LUOMOHOME. By accessing or using our website, browsing products, or placing an order, you accept and agree to comply with these Terms, our Privacy Policy, and any other policies posted on the site. If you do not agree to these terms, please do not use the Service.

Scope and Changes
These Terms apply to all users of our site, including visitors, buyers, merchants, and contributors. We may add new features or change existing ones; any such changes are subject to these Terms. We may update these Terms from time to time by posting revised versions on this page. Continued use of the Service after changes are posted constitutes acceptance of the updated Terms.

Eligibility
By using LUOMOHOME you represent that you are of the legal age to form a binding contract in your jurisdiction, or that you have obtained parental or guardian consent to use the Service. You agree not to use the Service for unlawful purposes or in ways that violate these Terms.

Account Accuracy and Security
When you create an account or place an order, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. Notify us promptly if you suspect unauthorized use of your account.

Orders, Pricing and Availability
All product descriptions, pricing, and availability are subject to change without notice. We make reasonable efforts to display accurate information, but errors may occur. We reserve the right to limit quantities, refuse or cancel orders that appear fraudulent, placed in bad faith, or placed in violation of these Terms. If we cancel or change an order after it is placed, we will notify you and refund any amounts charged.

Payment and Billing
Payment must be provided at checkout by the methods displayed on the site. Payment processing is performed by third-party providers; you agree to their terms in addition to ours. If payment cannot be authorized, we may cancel the order. You authorize us to charge any amounts you owe using the payment method you provide.

Shipping and Delivery
Shipping, delivery estimates, and related fees are described in our Shipping Policy. You are responsible for providing a correct shipping address. Once an order has shipped, tracking information will be provided when available. We are not responsible for carrier delays or events beyond our control. For full details, refer to our Shipping Policy.

Returns and Refunds
Our Return & Refund Policy describes eligibility, procedures, and timelines for returns and refunds. Items returned without prior authorization or outside the stated return window may not be accepted.

User Conduct and Prohibited Uses
You must not misuse the Service or engage in activities such as posting unlawful content, infringing intellectual property rights, uploading viruses, or attempting to interrupt or harm the Service. We may suspend or terminate access for conduct we reasonably believe violates these Terms.

Intellectual Property
All content on the site, including text, images, logos, and designs, is the property of LUOMOHOME or its licensors and is protected by copyright, trademark, and other laws. You may not reproduce, distribute, or create derivative works from our content without our written permission.

Third-Party Tools and Links
The Service may include links to third-party sites or tools. We do not control those third parties and are not responsible for their content, practices, or policies. Your use of third-party tools is at your own risk and subject to the third party’s terms.

Errors and Corrections
Occasionally the site may contain inaccuracies, typographical errors, or omissions. We reserve the right to correct such errors, change or update information, or cancel orders if information is incorrect, without notice.

Limitation of Liability
To the fullest extent permitted by law, LUOMOHOME and its officers, employees, agents, and partners shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of the Service, even if advised of the possibility of such damages. Our total aggregate liability for direct damages is limited to the amount paid for the product or Service giving rise to the claim.

Disclaimer of Warranties
The Service and all products and content are provided “as is” and “as available.” We make reasonable efforts to provide accurate information and functional services, but we do not promise the Service will be uninterrupted, error-free, or meet every expectation. No oral or written information given by LUOMOHOME creates any warranty not expressly stated in these Terms.

Indemnification
You agree to defend, indemnify, and hold LUOMOHOME and its affiliates harmless from any claims, losses, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising from your breach of these Terms or your violation of applicable law or the rights of a third party.

Severability
If any provision of these Terms is found to be invalid or unenforceable under applicable law, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain in full force and effect.

Termination
We may suspend or terminate your access to the Service at our discretion, including for breach of these Terms. You may also terminate your account by discontinuing use of the Service. Termination does not affect obligations that accrued prior to termination.

Entire Agreement
These Terms, together with our Privacy Policy, Shipping Policy, and Return & Refund Policy, constitute the entire agreement between you and LUOMOHOME regarding the Service and supersede any prior agreements.

SMS and Marketing Communications
If you opt in to receive SMS messages, you consent to receive recurring text messages from LUOMOHOME regarding orders, promotions, or updates. Message frequency varies. Message and data rates may apply; consent is not a condition of purchase. Reply STOP to opt out of SMS messages, or contact our support team to unsubscribe.

Governing Law and Dispute Resolution
These Terms are governed by the laws of the People’s Republic of China and the United States to the extent applicable. Any disputes arising under these Terms will be subject to the jurisdiction specified in applicable law. If you have a concern, please contact us first so we can try to resolve it informally.

Changes to Terms
We may revise these Terms from time to time. Material changes will be posted on this page with an updated effective date. Continued use of the Service after changes are posted constitutes acceptance of the revised Terms.

Contact Information
If you have questions about these Terms or wish to contact us, please use the information below. Including your order number and a concise description of your issue helps us respond quickly.
Email: service@luomohome.store
Phone: +1 (208) 517-5366
Address: No. 6, Lane 2, Xisheng 1st Road, Shanmei Village, Zhongxin Town, Zengcheng District, Guangzhou, Guangdong, China
Hours: Monday–Friday, 9AM–6PM EST

Acknowledgement
By using this website or placing an order, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.