Shipping Policy

Overview
At LUOMOHOME, we aim to make every delivery clear and reliable. This policy explains how we prepare orders, estimated processing times, shipping fees, and what customers can expect once an order is placed. Reviewing these details can help ensure a smooth shopping experience.

Order Processing
Orders are usually processed within 1–3 business days after payment is confirmed. During this time, we check the order information, prepare your package, and schedule pickup with our shipping partner. After your order is shipped, you will receive an email with tracking details when available.

Order Cut-Off and Business Days
Orders submitted before 5:00 PM EST from Monday to Friday are typically handled the same business day. Orders placed after this time or during weekends and holidays will be processed on the next business day.

Shipping Areas
We currently ship to addresses within the continental United States. Delivery to Alaska, Hawaii, U.S. territories, or APO/FPO locations is not available unless shown at checkout.

Estimated Transit Times
Once shipped, most orders arrive within about 2–5 business days. Delivery time may vary based on carrier availability, local conditions, weather, and distance. Tracking information will help you monitor the shipment.

Shipping Fees

Our standard shipping fee is $9.99 for orders below $60. Orders with a merchandise subtotal of $60.00 or more qualify for free standard shipping. If you choose expedited shipping at checkout, an expedited fee of $14.99 will apply. Any available shipping options and final costs are shown at checkout before you confirm payment.

Customs, Duties, and Taxes
If customs fees, duties, or taxes apply to your order, they are the responsibility of the recipient. LUOMOHOME does not cover these charges unless explicitly stated at checkout.

Order Tracking
Once your package leaves our facility, we will email your tracking number. You can follow the progress directly on the carrier’s website. If tracking appears delayed or inactive, feel free to contact us for support.

Packaging and Handling
Bedding products are packaged with protective materials suitable for fabric items to reduce the chance of damage. If your order arrives damaged, please keep all packaging and take photos before discarding anything.

Damaged or Lost Shipments
If a shipment arrives damaged or appears lost, please contact LUOMOHOME promptly with your order number and photos when possible. We will work with the carrier and assist in arranging a replacement or refund according to our return policy.

Address Changes and Delivery Instructions
Please ensure your shipping address is correct when placing an order. If an address change is needed, contact us immediately. We will try to update the information before the package is shipped, but changes cannot be guaranteed after dispatch.

Carrier Delays and Unforeseen Events
Unexpected events such as severe weather, carrier delays, and other situations outside our control may affect delivery times. We will provide updates when possible and assist in communication with the carrier.

Privacy and Data Use for Shipping
To prepare and deliver your order, we may use personal information such as your name, address, phone number, and email. This information is used only for:

• Processing your order

• Shipping and delivery arrangements

• Communicating delivery updates

• Carrier documentation and verification

Your data is handled according to our Privacy Policy and is not shared for unrelated purposes without your permission.

Recommended Shipping Practices
To help ensure smooth delivery, we recommend providing a secure and accurate delivery address, keeping your order confirmation and tracking number, and using trackable shipping methods for any returns.

Questions and Support
If you need help with tracking or shipping concerns, please contact our support team with your order number and a brief description of the issue.

Email: service@luomohome.store
Phone: +1 (208) 517-5366
Hours: Monday–Friday, 9AM–6PM EST

Contact & Address
Address: No. 6, Lane 2, Xisheng 1st Road, Shanmei Village, Zhongxin Town, Zengcheng District, Guangzhou, Guangdong, China
Email: service@luomohome.store
Phone: +1 (208) 517-5366
Hours: Monday–Friday, 9AM–6PM EST