Payment Terms

General Payment Overview
At LUOMOHOME, we aim to provide a smooth and secure checkout experience. Payments are handled by certified third-party processors to ensure transactions are managed safely and efficiently.

Accepted Payment Methods
We currently accept PayPal and PayPal-supported card payments. Available payment options will be displayed at checkout.

When Payment Is Processed
Your payment is collected once the order is placed and verified by the payment provider. After approval, the order is prepared for fulfillment, and you will receive a confirmation email with order details.

Payment Security
Sensitive payment information is encrypted and transferred securely to our payment partners. LUOMOHOME does not store full card numbers on our system. All communication during checkout is transmitted through secure channels.

Additional Verification
Some banks may require extra verification (such as SMS codes or bank-issued checks). These steps are controlled by your payment provider and help reduce unauthorized use.

Declined Payments
If a payment cannot be processed, the order will not be confirmed. This may occur due to incorrect billing information, expired cards, bank restrictions, or insufficient funds. You may update your information or try another payment method.

Refunds for Returns
Refunds for approved returns are sent back to the original payment method. Processing times depend on your bank or payment provider and may take several business days. You will receive an email once a refund has been initiated.

Pre-Authorizations
Some banks may place a temporary authorization hold before releasing the final charge. This process is handled entirely by your bank and will clear according to their schedule.

Order Confirmation
After successful payment, you will receive an order confirmation email. We recommend keeping it for your records, as it includes order details and the amount paid.

Billing Accuracy
Customers are responsible for providing correct billing information. LUOMOHOME cannot complete orders if payment providers reject the transaction due to inaccurate billing data.

Payment Assistance
If you experience any issues during checkout, our team is available to help.
Email: service@luomohome.store
Phone: +1 (208) 517-5366
Hours: Monday–Friday, 9AM–6PM EST