Privacy Policy

Introduction
LUOMOHOME respects your privacy and is committed to protecting the personal information you share with us. This policy explains what information we may collect, how we use it, who we may share it with, and the choices and rights you have regarding your data when you visit our website or place an order.

Information We Collect
When you interact with our site or place an order, we may collect information that helps us process and fulfill your purchase. This can include your name, email address, telephone number, billing and shipping addresses, order details, and any information you provide when contacting customer service. Payment details are handled by third-party payment processors and LUOMOHOME does not retain full card numbers on our systems.

How We Use Personal Information
We use personal information to: process and ship orders; provide order updates and customer support; handle returns and refunds; respond to inquiries; and maintain basic account or transaction records. We may also use aggregated or anonymized data to analyze site performance and improve our services. We do not sell personal data for marketing purposes.

Cookies and Tracking
We use cookies and related technologies to support essential site functions (such as shopping cart and login sessions), remember user preferences, and collect analytical information about site usage. You may control or block cookies through your browser settings, but doing so may affect site functionality.

Third-Party Service Providers
We engage service providers to perform functions on our behalf, including payment processing, order fulfillment, shipping, and analytics. These providers receive only the data necessary to perform their tasks and are contractually required to protect the information and use it only for the purposes we authorize.

Data Sharing and Disclosure
Personal information is shared only when needed to fulfill an order (for example, with carriers or fulfillment partners), to comply with law or court orders, or to protect the rights and safety of LUOMOHOME and our customers. We limit access to personal information within our organization to those who require it to perform their duties.

Data Security
We maintain reasonable administrative and technical safeguards designed to protect personal information against unauthorized access, use, or disclosure. Sensitive information transmitted at checkout is encrypted in transit. While we work to protect user data, no online system is completely immune to risk; in the event of a security incident, we will take appropriate steps to investigate and respond.

Data Retention
We retain personal data only as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer required, it is deleted or anonymized in a manner consistent with applicable laws.

Your Rights and Choices
Depending on applicable law, you may have rights to access, correct, update, or request deletion of personal information we hold about you. You may also object to certain processing or request restrictions. To exercise these rights, contact us using the details below and include sufficient information for us to locate your records. We will respond in accordance with legal requirements.

Children’s Privacy
Our website and services are not intended for children under applicable age limits. We do not knowingly collect personal information from children. If we become aware that we have collected such information without appropriate consent, we will take steps to remove it.

International Data Transfers
Personal information may be processed or stored in countries outside your jurisdiction, where our service providers operate. When such transfers occur, we apply appropriate safeguards required by law to help protect your data.

Legal Basis for Processing 
Where required by law, we rely on lawful bases such as fulfilling a contract (e.g., order processing), complying with legal obligations, protecting legitimate business interests (including fraud prevention), or obtaining consent for optional activities like marketing.

Marketing Communications
If you opt in to receive promotional messages, you can opt out at any time using the unsubscribe link in our emails or by contacting us. We will honor opt-out requests in a timely manner.

Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be posted on our website along with the effective date. Continued use of our services after a posted change indicates acceptance of the revised policy.

Questions and Contact
If you have questions about this Privacy Policy or wish to make a privacy request, please contact us:

Email: service@luomohome.store
Phone: +1 (208) 517-5366
Address: No. 6, Lane 2, Xisheng 1st Road, Shanmei Village, Zhongxin Town, Zengcheng District, Guangzhou, Guangdong, China
Hours: Monday–Friday, 9AM–6PM EST